Refunds and Exchanges
Gourmaison endeavors to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. As a policy, we do not offer returns or exchanges on products, which are delivered in perfect condition as per the order placed. However, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect then we are open to re-fulfilling your order. To return or exchange a product or report a damage in transit please get in touch with our customer care within 24 hours of delivery at +91-9930173782 between 10.30AM to 6.30PM IST or email us at firstname.lastname@example.org with your order number, date of transaction, delivery address and image of the wrongfully delivered or defective item. Our customer care team will look into the issue and revert back within 48 working hours.
Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution. No return/exchange would be given if the customer has provided wrong or incomplete shipping address, there is one failed delivery attempt by our shipping agency and/or the package is refused by the recipient. In case Gourmaison/Apparel Merchandising Company Pvt. Ltd. allows a refund, 5% of the invoice value that has been paid towards transaction fees will not be returned to the customer. In case of International Orders if a customer refuses to pay the Duty as mandated by the respective country of shipment and doesn’t collect his/her order from the Shipping agency (like DHL, Fedex etc.), then Gourmaison will not be liable to refund any amount for such orders. Products bought online cannot be exchanged or returned in store.
Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.